Once an order is placed, it is processed immediately. Please contact us as soon as possible; if the order has not yet been shipped, we will do our best to assist you.
Yes, you will receive an order confirmation email immediately after placing your order.
Please check your spam or junk folder first. If the email is not there, contact our customer service.
Once your order has been shipped, you will receive an email with a track & trace code.
We currently ship within Europe.
Shipping costs are automatically calculated at checkout and depend on the delivery address and order value.
Orders are processed within 1–2 business days. The average delivery time is 2–4 business days.
We work with reliable shipping partners such as PostNL or DHL to ensure safe and fast delivery.
Yes, you have the right to return your order within 14 days of receipt, provided the product is unused and in its original condition and packaging.
Please email us with your order number and reason for return. You will then receive further instructions.
Return shipping costs are the responsibility of the customer, unless the product was damaged or delivered incorrectly.
After we receive and inspect the returned item, the refund will be processed within 5–7 business days via the original payment method.
We accept iDEAL, Bancontact, credit cards (Visa & MasterCard), and other secure payment methods via our payment provider.
Yes, all payments are processed via a secure SSL connection and certified payment providers.
At this time, we do not offer a pay later option.
We’re sorry to hear that. Please contact us within 48 hours of receiving your order and include photos of the damage. We will provide an appropriate solution.
While we depend on the carrier, we are happy to help track your shipment. Please feel free to contact us.
We’re here to help you enjoy your Caldevole experience with ease and confidence. Below you’ll find answers to common questions about our products, shipping, and support. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to assist.
We’re here to help you enjoy your Caldevole experience with ease and confidence. Below you’ll find answers to common questions about our products, shipping, and support. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to assist.
Simply visit our website, browse the collection, and add your chosen items to the cart. Checkout is quick and secure, and you’ll receive a confirmation email once your order is placed.
Yes, we ship worldwide. Delivery times and costs vary by location, and tracking details are provided once your order is dispatched.
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Refunds are processed after inspection. Please refer to our Returns page for full details.
Each Caldevole product is crafted with intention—from the selection of botanical notes to the minimalist design. Our scents are designed to evoke emotion, create atmosphere, and linger gently in your space. It’s not just fragrance—it’s a quiet experience of calm, clarity, and connection.
Yes! We offer tailored solutions for corporate gifting and wholesale partnerships. Reach out to us at corporate@caldevole.com for personalized support.
At Caldevole, we believe scent is a gateway to memory, emotion, and connection. Our fragrances are crafted to elevate everyday rituals—whether you're seeking calm, clarity, or quiet joy. Each aroma is a reflection of nature’s elegance, designed to linger gently and meaningfully.
A calming floral escape that softens your space and spirit.
Bright and golden, this scent uplifts with warmth and vitality.
Gentle and grounding—perfect for peaceful mornings and mindful moments.
Our passion lies in the art of crafting exquisite fragrances that become an extension of your unique identity.